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Career Advice, Resume Writing Tips, Australia

Category: Job Search

Facebook or LinkedIn? Which one for career development?

Article by Belinda Fuller

Facebook or LinkedIn Which One for Career DevelopmentBoth popular social networking sites designed to connect individuals online, the two represent different types of connections with different goals and objectives. LinkedIn is focused on professional networking, and is currently the highest used tool for professional networking, whereas Facebook is considered more social with a focus on personal use.

The fact is that LinkedIn was designed specifically for the global business community – to enable members to establish networks of people they know and trust professionally. Your LinkedIn page emphasises employment history, education, professional memberships and other associations. So which one should you be using for career development purposes?

Unfortunately, the answer is not straightforward. While LinkedIn definitely remains the global standard for professional networking online, both sites may have a place in your career development process – particularly if you are a consultant, freelancer or run a small business. There are certainly advantages to LinkedIn that could never be as easily achieved with Facebook – the fact that LinkedIn was designed specifically for business networking makes it very easy to connect with past and present colleagues, build relationships with potential partners, find a new job, discover prospective sales leads, influence your customers, and find viable candidates for roles within your organisation. However, Facebook can also provide an ideal way to share content and build your brand, reputation, and community of interested potential customers.

In addition, it’s important to remember the reach of Facebook is far greater with an estimated global active monthly user base of 1.59 billion, compared to LinkedIn’s 100 million. That means Facebook may be more relevant in business than many people believe. Some of the ways you can tap into the professional community on Facebook include:

  • Establishing a business page to share content and drive traffic to your website or LinkedIn profile (to sell products, educate your target market, or influence buying decisions);
  • Establishing a Facebook group focused on your business and regularly sharing content;
  • Participating in existing relevant Facebook groups to connect, discuss, share content, and network with others in order to grow your professional network; and
  • Using Facebook advertising as a way to reach new customers.

Although some people have debated which one is better, we believe a LinkedIn profile carries more weight professionally than Facebook for the majority of people – however as mentioned above there is certainly a place for Facebook. Your LinkedIn profile content is focused on professional experience and qualifications with a clean, structured and organised presentation and appearance. In many situations, this makes it easier for people to quickly identify whether or not they should be working with you.

If you are seeking a new job, it’s important to make sure your LinkedIn profile is up to scratch – according to LinkedIn, “users with complete profiles are 40 times more likely to receive opportunities through LinkedIn.” Likewise, if you’re seeking to network with colleagues and potential business partners, LinkedIn is probably your best bet. However, if it is new customers or improved business branding you’re after, then Facebook might be the way to go.

Do you have trouble networking? Are you lacking a good quality online profile to help you find and connect with like-minded industry experts? If you would like assistance writing a professional, keyword optimised LinkedIn profile that highlights your strengths and achievements and sets you apart from your competitors, please see our LinkedIn Profile Writing service.

 

5 steps to creating a portfolio career

Article by Belinda Fuller

5 Steps to Creating a Portfolio CareerMore than just a bunch of part-time jobs, portfolio careers are becoming more and more common as people seek to improve their work-life balance and increase overall career and job satisfaction. Many people are finding that juggling two, three or even four jobs can be much more fulfilling and rewarding than holding down one traditional full-time role.

Amongst my group of friends and acquaintances, I’ve noticed the rise in people building their career doing a variety of jobs for a range of different clients or companies. While a portfolio career is similar to freelancing, it’s not quite the same. Whereas freelance work revolves around doing the same, or a similar thing for different clients on an ongoing basis, a portfolio career usually involves a mix of longer term part-time roles that might include some freelance or contract work. It can suit many different types of people, for example, those looking for opportunities post-redundancy, people wanting to become self-employed but with some stability from one or two part-time roles, people looking to pursue something creative that may not pay well initially, people transitioning into retirement, or those looking to start an entirely new career.

It can also suit different industries, for example, you could be a Human Resources Manager with a part-time job working for a small business, a casual teaching or lecturing role at University or TAFE, and a writer for an industry publication.

Some of the benefits of having a portfolio career include:

  • Flexibility – to utilise your unique skills and develop different areas of interest. It might also provide opportunities to explore new avenues far easier than if you are holding down a full time job, as well as being able to pursue self-employment opportunities without the risk of going it alone completely.
  • Independence – to create your own career on your terms, managing your time with family needs or other personal interests.
  • Freedom – to pursue your passions and choose to work doing what you want to do, rather than what the job requires.
  • Variety – and less monotony in your day to day work.
  • Opportunity – in tight job markets, the availability of full-time jobs might fall in certain sectors, with some companies embracing part-time or contract roles as a viable solution. A multitude of part-time jobs might provide the answer.

So how can you create a portfolio career?

STEP # 1: learn about the pros and cons by talking to others or doing some research. While a portfolio career can sound inviting with all that variety and flexibility, for many people, it may just create more stress as a result of having to manage different roles, time involvements, and income sources.

STEP # 2: understand your financial situation and work out how much money you need to feel secure. Try to give yourself a financial buffer for times when income drops. Remember that part-time workers’ hours can often change with little notice, and if you’re freelancing or consulting you need to be constantly identifying new projects and income sources.

STEP # 3: identify your unique skills and attributes. Ask yourself what you have to offer, how will you deliver it, and who will want it – but more importantly who will pay for it and will you be happy doing it?

STEP # 4: once you’ve embarked on your new career, manage your time effectively to ensure you’re not working harder – just smarter. Juggling multiple jobs can be tricky if you’re not organised, so create efficient systems and rules around time spent on each vocation.

STEP # 5: learn some sales and networking strategies, especially if part of your income needs to come from consulting or freelance opportunities. If you don’t have permanent part-time roles, don’t underestimate the time you need to spend on business development activities which are usually ‘non-earning’.

Most people have different sides to them and a portfolio career could be just the approach you need to ensure you gain more fulfilment and satisfaction from your career, while addressing other areas such as freedom, flexibility and independence.

Are you interested in pursuing a portfolio career? Not sure where to start or what skills you need to develop? Our Career Counsellors and Career Advisors can help! Please see our Career Coaching and Career Guidance Services for more information.

 

Are speculative job applications worth the time and effort?

Article by Belinda Fuller

Is a Speculative Job Application Worth the Time and Effort?We believe the answer is definitely YES! Learning how to write an effective speculative job application can certainly pay off – especially if you are seeking to change careers or move up the career ladder. It can demonstrate initiative, keenness and a proactive nature – all great traits for any successful employee.

Speculative job applications are also a great way to put yourself in control of your job application process. We strongly believe if you’re only applying for advertised vacancies, you may be missing out on many other opportunities – as well as making your entire job search process much longer than is necessary.

Sending a speculative job application to a company that is not currently advertising a suitable position can get you and your experience in front of the right person at just the right time, and prevent your application from sitting in the same pile as everyone else’s. But what is the best approach?

Here are our tips for success:

TIP # 1 – Research the company: and how your skills and experience could benefit them. This does take time, but it will pay off. You’ll be able to quickly demonstrate how your background could be of value. In addition, you’ll have a good idea about how good a ‘fit’ you are, which will help you appear more confident if you do achieve that all important one-on-one interview.

TIP # 2 – Strategise: take time to define your offer and why a potential employer might like to meet you. Write down your key skills and strengths and how they fit the company’s goals and objectives. Try to identify benefits or ‘value add’ outcomes that you’ve achieved for other employers and relate that to the company you are approaching.

TIP # 3 – Use Your Networks: you can approach a company cold by sending a letter or email, but a better approach is to leverage your existing network. If you know someone within a company, don’t be afraid to ask them for help in ensuring your application is delivered. Just don’t forget to show your thanks and hopefully repay them with some information or advice in the future.

TIP # 4 – Write: put yourself in the potential employer’s shoes and write based on the ‘what’s in it for me?’ principle. This is an important part of the speculative process because you’re approaching them with no real idea about whether or not there are any relevant current or impending opportunities. Rather than just making statements about who you are or what you offer – provide proof of value or results you’ve achieved in the past. Your speculative application needs to be sufficiently interesting for the potential employer to want to talk to you more. You can only do this by showing them how you’ve achieved certain results or solved specific problems in the past.

Here’s a few tips on how to format your approach:

  • Use a formal letter writing technique – include your name and address details, the date, address the letter to a specific person (not just a title such as ‘Attention HR Manager’) and include their job title, and the company name and address details. End the letter with ‘Yours sincerely’.
  • Open with the reason why you are writing to them – mention what interests you. Explain you are seeking a new role and why you have identified the company as a potential employer.
  • Summarise your experience, skills and areas of expertise including recent achievements or successes (remember the proof mentioned above). Tell the reader why you are interested in exploring employment opportunities with their organisation, what you could bring to the company, and why you feel you’d be a good candidate.
  • Prompt a call to action by telling the reader how to contact you and what they will achieve if you speak further.

Once you’ve written your speculative application, don’t sit back and wait! Follow up with a phone call a few days later. Even if your letter hasn’t been read, this approach could increase your chance of success. Speculative applications are no longer being seen as presumptuous, in fact many employers love them because they save much time with recruitment! So what are you waiting for? 

Would you would like help crafting a speculative cover letter? If so, please see our Resume and Cover Letter Writing Services.

4 ways to use assertiveness to benefit your career

Article by Belinda Fuller

4 Ways to Use Assertiveness to Benefit Your CareerAssertiveness is an essential skill if you want to advance your career. It’s not about being aggressive or getting what you want at the expense of other people’s feelings – but rather a way of politely standing up for yourself, asking for what you want, saying no to unreasonable requests, and achieving ‘win-win’ outcomes.

Assertiveness in an individual can be defined as someone who is not afraid to say what they believe, or ask for what they want. It’s about acting with confidence, authority and assurance – even when you might not feel it. Assertiveness is usually about getting people to do what you want or agree with your thoughts – but without making them feel like they have been bullied into doing so. It isn’t about being pushy, demanding or aggressive. So how can it help your career?

1.  Learning to say no: there are often times at work when you really should say no. Unreasonable requests from colleagues and superiors can drive you crazy and prevent you from achieving the best with whatever it is you should be focusing on. Being assertive allows you to set limits for yourself without being seen as the bully. Learning to say ‘no’ to unreasonable requests whether your plate is full or it just isn’t a good fit for your focus or skillset is a very important talent for anyone at any level. Understand that you will never be able to please everyone, and be OK with that. Know your limits and what will cause you to feel taken advantage of. If you feel guilty saying no (which you shouldn’t), try suggesting a viable alternative as a way of relieving that feeling.

2.  Getting people to do what you want: let’s call this persuasion because being persuasive is another way to win in your career. This is about convincing people, in a nice way that they need to do something. It’s about being able to negotiate an outcome you want but again without being a bully. You can do this by demonstrating the ‘win-win’ – i.e. what’s in it for the other person if they do it. You should plan out what you’re going to say first, so your ideas come across clearly and confidently. Get to the point quickly and don’t include unnecessary information. Practicing what you’re going to say out loud can help because an idea that sounds great in your head may not sound as compelling when spoken out loud. A big part in successfully convincing other people to do something for you is listening – let the other person talk so you can acknowledge what they’re thinking and address any concerns they may have.

3.  Increasing your salary: if you’re waiting to get noticed for a pay rise, you might wait forever. Taking control of your salary and negotiating what you’re worth is an important part of your career progression but we understand that many people do lack confidence when it comes to money. One of the best ways to ask for a pay rise is to put your initial request in writing and then meet with your boss to discuss. By putting together a written proposal you’ll be forced to think hard about your achievements and the reasons why your request for a pay rise is valid. This thought process alone will provide you with more confidence to discuss it. But you must ask – it’s rare that anyone will just hand it to you.

4.  Getting a new job: assertiveness is a very important factor in determining how well you perform at an interview. It will help you to come across as a confident candidate who will be proactive and results-focused. You can demonstrate your assertiveness by maintaining direct eye contact (without staring); talking clearly and firmly with confidence, and maintaining a relaxed and open posture. Avoid devaluing your contributions by using negative or ambiguous language. Try not to use words like ‘only’, ‘just’ or ‘maybe’. Refer to pre-written notes or your Resume without reading from any documents and make sure to ask some well thought out questions to demonstrate your interest in the role and company while showing that you’ve done some research. Be confident in your responses without being smug.

Assertiveness is an essential asset for any successful employee. It’s worth taking some time to develop this skill to help you get ahead in your career, but remember it can take time. Use online resources, read books or enlist the help of an expert.

Would you like career coaching and guidance to help you advance your career? If so see, please see our Career Counselling Services.

How to avoid ruining your career using Facebook

Article by Belinda Fuller

How to Avoid Ruining Your Career Using Facebook

While Facebook may seem harmless if you don’t post anything untoward yourself, you should definitely be aware of the negatives. A recent study from three US-based universities suggests that your Facebook profile can be a predictor of job performance. In an experiment, three “raters” (one university professor and two students) evaluated the Facebook profiles of 56 students with jobs. After spending just 10 minutes viewing each profile, including photos, wall posts, comments, education and hobbies, the raters answered a series of personality-related questions, such as “Is this person dependable?” and “How emotionally stable is this person?” Six months later, the researchers matched the ratings against employee evaluations from each student and found a strong correlation between job performance and the Facebook scores for traits such as conscientiousness, agreeability and intellectual curiosity.

So what can you do to avoid a down fall? Some simple tips from experts of what not to do include:

  • Posting inappropriate photos – this goes without saying but these obviously can affect your image at work. Although this isn’t just about wild parties and drunken antics. Think about inappropriate or offensive attire too. Even just posting a seemingly innocent photo in a social situation may not be appropriate for the industry that you work in.
  • Complaining about your job or work – there’s the famous case last year of a worker who vented about her boss on Facebook and was publically fired by that same boss (via a responding Facebook comment) the very same day. While you might not get fired, negative posts about work can make you appear immature, untrustworthy and simply not committed to the role or the company. Sometimes after a bad day at work you just want to vent – but take a deep breath first and think about whether you’d say the same thing in person – if not, then resist the urge to post.
  • Divulging conflicting or confidential information – employers will often use Facebook and other forms of social media to ‘confirm’ claims made in your Resume. If they don’t match, watch out – you won’t be called in for an interview. Conflicting details ring alarm bells for most employers and where there are plenty of candidates to choose from – this is a reason to exclude you. Likewise, divulging confidential information about your company that perhaps hasn’t yet been released to the public domain could land you in hot water.
  • Doing one thing and saying another – again this goes without saying but you’d be surprised at the stories we’ve heard. Take for example, the employee that was supposed to be ‘working from home’ who posted a status update that she was away for a long weekend. Don’t forget that Facebook isn’t a private conversation with an individual or even a group of friends – it’s always open to public scrutiny.
  • Being controversial – this is a tricky one because obviously you want to be true to yourself, and your opinions and feelings, however posting strong opinions on controversial topics could be seen as negative in the eyes of your employer or colleagues. Facebook can be used to validate your professional persona and/or undermine your credibility so be careful what you say.

If you are a Facebook user, make sure you take some time to understand your security and privacy settings, but don’t use that as a security blanket because it’s not foolproof.

If you would like assistance auditing your online profile – perhaps developing a professional, keyword optimised LinkedIn profile that highlights your strengths and achievements and sets you apart from your competitors, please see our LinkedIn Profile Writing service or check out our Job Search Coaching Service

7 steps to creating a career Mind Map

Article by Belinda Fuller

7 Steps to Creating a Mind Map to Explore Your CareerIf there are areas of your career you’d like to improve, including the changes you need to make to achieve more success or happiness, a Mind Map could be just the tool to help you brainstorm and discover your career purpose.

Invented by Tony Buzan as a learning and memory tool while he was struggling to take effective notes as a student, a Mind Map is a diagram used to organise all kinds of information in a more visual and memorable way. Usually, Mind Maps are created around one single topic. An image is drawn in the centre of a blank piece of paper then ideas are added around it with key ideas linked directly to the central subject, and other ideas branching out from these.

A key factor to creating a successful Mind Map is the use of colour, images and curved lines to link ideas, which encourages brainstorming and makes it easier for our brains to remember. Since the human brain finds it easier to remember images rather than words, and it thinks in multiple directions simultaneously – a Mind Map can provide a more effective problem-solving and memory tool than written notes or lists.

There are several Apps and websites available to help you create your Mind Map, or you can simply grab a piece of A4 paper and some coloured pencils and do it the old fashioned way!

7 Steps:

Step 1: Start in the centre of a blank page turned sideways. Using the paper in landscape will give your brain the freedom it needs to spread out in all directions.

Step 2: Your central idea is your career – so start with this using an image or picture to represent it. This helps you to use your imagination because an image is more interesting to the brain than words.

Step 3: Draw your main branches connected to the central image and connect your second and third level branches to the first and second levels. Your brain works by association and likes linking things together in an orderly way. Connecting the branches will help you more easily visualise your primary areas of interest and come up with ideas that relate to them.

Step 4: Make your connecting lines curved rather than straight since curved lines are more
interesting to your brain. Use a combination of colours, images, and words – which again makes it more interesting to your brain and encourages creative thinking.

Step 5: Use one key word for your main branches and then start to brainstorm all the areas you need to consider – creating this wide array of ideas helps you gain a clearer picture of where you’d like to go and how you’re going to get there.

Step 6: Use images throughout your Mind Map because it is said that every image is worth a thousand words. That means if you have only 10 images in your Mind Map, it’s the equivalent of 10,000 words of notes!

Step 7: Once you have your mind map, use it as the basis to create an execution strategy or road map if you like that will help you achieve your career dreams.

A Mind Map is a creative outlet and should be approached with an open and uninhibited mind – try not to place any limits on yourself as to the number of thoughts, ideas and connections you make.

Ideas for sub-topics include your current job, your dream job, reasons why you want your dream job, key strengths, weaknesses or areas for improvement, core values – especially things that you won’t compromise, interests, lifestyle goals, possible or required training/education, limitations or barriers, areas where you want to work, areas where you don’t want to work, companies that interest you, and role models.

 

Katie Roberts Career Consulting Reviews – Career Counselling

Hot Careers for 2016

Article by Belinda Fuller

Hot Careers for 2016With latest data indicating a slight increase in new job ads and steady growth throughout 2015, Australia’s job market is looking more positive than it did this time last year. SEEK data indicates increasing business confidence and hiring intentions which has had a direct impact on rising job advertisements on the site. But what areas are in highest demand?

SEEK’s outlook is supported by Manpower Employment’s most recent Outlook Survey, with 15 percent of local employers surveyed looking to increase headcount in 2016. Although this report does indicate some caution amongst Australian employers’ hiring intentions with many choosing to hedge risk by employing contractors or temporary staff.

SEEK also reported slightly less competition with fewer people applying for each advertised role, which is great news if you’re looking to review your career in 2016. With new job ads on the SEEK site achieving an annual increase of 7.8%, growth is the result of continued strength across a wide range of industries, including Healthcare & Medical, Trades & Services, Government & Defence, Education & Training, Design & Architecture, Retail & Consumer Products, and Information & Communication Technology. While market analysts have varying opinions on the state of Australia’s labour market and the future trends we can expect, SEEK has outlined the five ‘hot jobs’ for 2016. Here they are:

1: Front End Programmers – with growth of 50% over last year, this job is in high demand in Australia as we retain our position as one of the world’s top 10 e-commerce markets. SEEK expects the demand for Front End Programmers to continue in 2016 as the e-commerce industry goes from strength to strength. The demand for people with skills and experience in this field is rapidly outstripping supply, making it a favourable employment market for programmers with the right skill set.

2: Carpenters – with growth of 40% over last year, skilled carpenters are in high demand as the construction industry and real-estate market both continue to grow.

3: Site Managers – with growth of 35% over last year. Despite the steady decline for these positions in the mining and resources industry, demand for Site Managers as a whole has been buoyed by the strength of the property sector.

4: Forklift Drivers – with growth of 33% over last year – this role is also riding the e-commerce wave, as distribution centres rely on them to fulfil growing domestic and international online shopping trends.

5: Account Managers – with growth of 14% over last year – sophisticated sales professionals are in demand, as there will always be a role for people that can demonstrate commercial acumen and articulate the true value and return on investment of the solutions they are selling to acquire and nurture clients. More broadly, Account Managers act as a good forward business indicator to confidence, and with Australian Business Confidence edging up in recent months, growth for these roles are expected to continue.

While the roles listed above are SEEK’s expected job hotspots for 2016, the recent trend in job advertisements also indicates several industries with encouraging growth. These include:

  • Farming, Animals & Conservation – up 34%
  • Design & Architecture – up 32%
  • Call Centre & Customer Service – up 22%
  • CEO & General Management – up 20%
  • Community Services & Development – up 19%
  • Education & Training – up 17%

Would you like assistance from a team of Career Counsellors and Career Advisors to help you choose a career that’s right for you? If so, please see our Career Advice and Career Counselling Services.

4 tips to decide if a sea/tree change is right for you

Article by Belinda Fuller

4 Tips to Determine if a Sea/Tree Change is Right for YouWhile these types of changes used to mostly apply to retirees selling up and moving to a coastal or rural area to retire, these days more people are choosing to escape the big city rat race by changing their lifestyles to achieve less stress and better work life balance. But this kind of major life change isn’t for everyone, so how do you work out if it’s right for you?

Over the Christmas break, up and down the coast of Australia, people will be gazing into the windows of real estate agencies, checking out property prices in their sleepy holiday destination. I know because I’ve done it before and stood next to others doing the same! We were having such a wonderful time in a coastal area on the northern NSW coast, and wondered how we could make it work as a place to live full time. We did do some research and seriously considered the move, but once those holiday endorphins wore off and we came back to reality, we never actually followed through for several different reasons. But many people will take up the chance to cash in on big city property prices and downsize their lives to achieve a better work life balance.

Achieving a successful sea/tree change is about defining exactly what is important to you in terms of lifestyle, then changing things to achieve more time, less stress, more fulfilment and/or a better work life balance. Thanks to technology, the options for people to achieve this dream while still earning a decent living are endless – it’s just a case of deciding what you can do and where.

Demographers estimate that of the 350,000 Australians per year that talk about making a sea/tree change, 20% will make it happen. Of those who do make it happen – 20% have major regrets and give it all away. In contrast, 80% are glad they made the change and wish they’d done it sooner – so how can you work out if this kind of change is right for you and avoid becoming one of the 20% with major regrets? Here’s some tips to get you started:

Tip # 1: Gain clarity about what it is you really want – ask yourself why you are making the move? What’s the main thing(s) you’d like to achieve or change about your current lifestyle – you could refer to our article this month on How to Create a Life by Design to help you gain this clarity. The biggest cause of failure results from people not being clear about what they really want or having unrealistic expectations about what the move will mean.

Tip # 2: Think about your lifestyle – how are you going to earn a living, how much do you need to comfortably do the things you want to do – and what will make you happy and fulfilled? Another major cause of failure is poor financial planning and under-estimating how much your new lifestyle is going to cost.

Tip # 3: Think long and hard about location – do you want to move to a coastal community to live by the beach? Would you prefer to escape to the country on a farm, in a small country town, or even a larger regional centre? Research and planning is essential when making such a major change, especially if you have children. Are there schools and facilities close by? If not, are you prepared for the travel that you/they will endure to achieve the kind of education you’d like them to have? What will you do for work? Are there the right opportunities close by or will you have to travel?

Tip # 4: Are you prepared emotionally? Not only will this be a major change to your day to day lifestyle, you will probably be moving away from friends and family. You need to overcome any fears you may have of the unknown and maintain a flexible approach in order to fit into your new community. You will have to make an effort to get to know people and small communities are often very different to larger cities.

This type of change is always going to be scary, with many decisions to make along the way. Fear, excitement, confusion, anticipation, uncertainty, eagerness, trepidation, hope – you’ll feel all the emotions as you go through the process. Just remember how rewarding a sea/tree change is for many people – it might be the perfect way to finally create the happiness you crave.

Life is too short to be unhappy – is this something you’ve been wanting to do? If so, you should explore your options and do your research. If you decide to go ahead, but you’re worried about your career opportunities, getting career advice from our Career Counsellors can help! Please see our Career Guidance Services for more information.

How to find your achievements

Article by Belinda Fuller

How to find your achievementsMost people we talk to significantly underestimate their career achievements in previous roles. As a culture, Australians are modest – we’re taught not to boast from a young age. We do our jobs and do them well, but often don’t think of our day to day role in the context of achieving. However, if you want your resume to get noticed, you need to show value by articulating your achievements well.

In today’s highly competitive job market, recruiters look for achievements. They are most interested in what you did for a company you previously worked for, how well you did it, and the areas where you excelled over and above your day to day ‘duties’. That’s why your resume needs to clearly highlight these achievements so recruiters are keen to talk to you further.

So what can be considered as achievements and how can you identify them? Many people we talk to say “I don’t have any achievements”. Everybody has them, but you need to think about your previous roles and responsibilities in a different way. On your resume, achievements provide evidence of how you contributed to your employer’s success. The most convincing achievements are or course measurable or quantifiable. Things like growth, sales, quality, reductions, gains, customer acquisition/retention etc. (and quantified with measurable benefits that include numbers, percentages, dollars, time etc.).

However, achievements don’t necessarily have to be quantified. This is the most common argument we hear – the fact that a candidate can’t actually articulate an achievement that is quantifiable. Actually, there are various ways to identify accomplishments and they don’t have to be quantified. Sit down and brain storm how you have helped your employer to succeed – in any small way. Think about any task or responsibility you undertake which has an outcome and write them down. In addition, ask yourself the following questions to help other ideas flow:

  • Did you receive any promotions? Especially after a short period – e.g. ‘promoted to Sales Manager after just six months in the Sales Associate role’.
  • Did you receive praise? A pat on the back from your manager or some feedback or a commendation from a customer. Think about recognition you received – for completing projects ahead of schedule, handling an irate customer, suggesting a new / faster way of completing a task, saving money etc.
  • Did you feel particularly good about something? Anything you did that made you feel proud could be considered an achievement. Did you complete or participate in a particularly challenging project? Where you able to turn around a situation with a customer that was previously causing concern? Did you fix or improve a process? Are you known within your department or company for anything in particular? Have you developed considerable knowledge about a particular area so that you’re now considered the ‘go to’ expert?
  • Were you selected for a project? Being selected to participate as a member of a project team, committee or task force is an achievement – no matter how small your role. Focus on the reason why – your knowledge of an area, your specific skills etc.
  • Have you worked with any high profile companies? Can you drop any big company names – e.g. ‘provided consistently high levels of service and support for global industry leaders including XYZ company and ABC company’.
  • Have you made suggestions that were implemented? Even if you weren’t solely responsible for implementing a suggestion, coming up with the idea in the first place could be considered an achievement. This would apply to areas where you may have been able to improve the way something has done, reduce time taken, increase productivity, achieve a better outcome etc.
  • Are you highly accurate? Completing processes for a long period error free or meeting deadlines in an environment that is error prone or susceptible to missed deadlines could be considered an achievement.

Once you have some ideas, turn them into high impact statements – always leading with the benefit that your employer gained. Start your statement using words like improved, increased, transformed, changed, altered, assisted, reorganised, overhauled, developed, built, established etc. If you’re still stuck, ask your manager or colleagues what value you offer and make sure to review your previous performance reports for ideas. The main thing to remember is not to take your achievements for granted – potential employers always see past success as an indicator for future performance so it’s one of the most important areas to get right.

Are you finding it difficult to articulate your achievements? Do you need help brainstorming some ideas that will impress recruiters? If so, our Professional Resume Writers can help! Please see our Resume & CV Writing Services for more information.

Asking intelligent questions in an interview

Article by Belinda Fuller

How to ask intelligent questions in an interviewDo you get tongue tied in interviews when asked ‘do you have any questions?’ Are you worried about asking the ‘wrong’ question? In an interview, you want to make sure you ask questions when given the opportunity – but they need to be well thought out. You want to show that you’d work well in the role and you’re compatible with the company culture.

If you’re afraid of looking foolish by asking the wrong question, read our tips and take the time to prepare prior to your interview. Asking informed, well thought out questions will demonstrate to the interviewer that you are interested in the role and the company – while helping you to gather some information that’s going to be useful in making a decision about whether or not you really want to work there. Asking questions in an interview won’t make you appear rude or arrogant – quite the opposite in fact – it’s the perfect way to show off several of the most important traits that recruiters are looking for. Here are some areas to focus on:

  • The Company: even just a quick Internet search will provide you with enough information about the company to formulate some intelligent questions. This shows interest and preparation and will help you to better understand some of the challenges the company might currently be facing. Questions could be quite general, or focus on a specific area of concern or something currently/recently in the news. Examples: What affect has ‘the recent issue’ had on the company? How does this company differentiate itself from its competitors? What changes do you anticipate in the industry and how will these impact the role?
  • The Role: You want to gain a good insight into the position, the expectations and what you’d be doing on a day to day basis, but you should also try to gain an understanding of where the role is headed and its scope for expansion down the track. Examples: What are the essential capabilities/qualifications/experience to achieve success in this role? What is the company’s vision for this role? What were the strengths/weaknesses of the previous incumbent? Why is this position vacant – has the previous person left/been promoted? Will I have an opportunity to meet those who would be part of my staff/my manager/my team during the interview process? What do you see as the most important performance criteria for this role in the next six months/12 months/2 years?
  • Success Factors: You want to understand how the company measures success and what impact this role has on the company’s overall success. This demonstrates that you are able to think strategically and understand that every role has an impact on the company’s bigger picture. Examples: How do you evaluate success here? How would you describe the company’s culture?
  • The End Result: You will be keen to understand the timeline for the company’s decision making process and you shouldn’t leave without gaining this. Walking out of an interview without this understanding can be very frustrating. Waiting isn’t fun, and not knowing when to follow up a recruiter is hard. You could also offer the best way to contact you and confirm your enthusiasm to progress to the next stage. Examples: What is the company’s timeline for making a decision? What are the next steps that need to be taken before you make your decision about who to offer the role to? When can I expect to hear back from you? Is there anyone else I need to meet with? Is there anyone else that you would recommend I talk to? Is there any other information I can provide?

Many of our clients think of interviews as a chance for recruiters to grill them relentlessly to test their suitability for a role. However the best interviews are two-way streets. Be prepared and ask some of your own well thought-out targeted questions and listen to the interviewer’s responses so you can clarify areas that don’t make sense. By doing this, you will demonstrate just how much of an asset you could be in the role. Make sure not to ask about something that has already been addressed, since this may hinder rather than help your chances.

Do you struggle with formulating intelligent questions to ask in an interview? Would you like assistance deciding what areas to focus on? If so see, please see our Interview Coaching and Interview Training Services.